Terms & Conditions

TERMS & CONDITIONS

IMPORTANT INFORMATION - PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.

By placing an order with Sid’s Sola Wood Flowers, you acknowledge that you agree to the terms and conditions outlined here.

If you have any questions at all about this policy, please email us before you place your order at info@sidssolawoodflowers.co.uk.

How long will it take to receive your order?

We try our best to get your order out for delivery as soon as possible but please do bear in mind it could take up to 3 days to process your order for delivery. Once it is processed, your order will be delivered which can take up to 5 working days.

Once a package is delivered, we will try and answer any questions on tracking, however if the question is related to the postal carrier, we will direct your query to the relevant carrier.

Delivery Address:

Please make sure to include your complete address and do not use any abbreviations. We need your full address to ensure delivery including full name, building name (if applicable), house/apartment number, street name, town/city and post code. Please make sure all addresses are in the correct format for your local post offices to sort accordingly. Any incorrect address information may or can cause parcels to be lost in transit.

If you have provided an incorrect address at checkout and we shipped your package, unfortunately there is nothing we can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information will be subject to further shipping costs prior to being re-delivered.

Please carefully review your order confirmation email to ensure you provided us with the correct address, as the address entered at checkout is the address we will deliver to. If you need to contact us about an address change, we are more than happy to change the address in our system. If we are unable to change the address prior to your order being shipped, your order may be delivered to the original address.

Return Policy:

Due to the fragile nature of our products, Sola Wood Flower products cannot be returned at this time.

Cancellation Policy:

All orders are final. Cancellations may be offered on an individual basis, if and only if, your order has not gone out for delivery. 

Refunds & Exchanges Policy:

Exchanges, refunds and credits will not be given after 15 days of receiving a product.

We are unable to apply current promotions to backdated orders.

The customer is responsible for reading product descriptions.

Damaged Flowers:

Please bear in mind that our flowers are made from VERY soft wood. We would like to keep our quality high and pack our products with extra care and love. However, during the delivery process, sometimes broken, smashed petals, chips and other minor cosmetic issues can occur and would not be eligible for replacement. No two flowers are alike as they are all handmade, and customers should expect differences in shapes and sizes, as with real flowers. Not every flower is round every time and we do not guarantee perfect wood flowers as these are handmade and is a unique quality of these flowers.

In an event that your flowers arrive damaged, please contact us we will try our best to ensure on how we can support you on this.

Upon receiving our flowers, promptly remove your flowers from the sealed packaging. These flowers are of organic material--they are not foam or plastic, therefore they will mould if left contained for an extended period of time.

Sale Refunds, Discount Codes & Placing Orders:

Businesses are complicated. Often on occasions, sales are run for a limited time for several different reasons. If you purchase an item at full price and the item goes on sale, we cannot offer a refund or a credit for the difference. Once an order is placed it is final and we typically cannot substitute products or add missing/forgotten items to the same order. You can email to request changes within 24 hours; however, we cannot guarantee that we will be able to accommodate your request (depending on how far the order has been processed in our warehouse). You must place a new order for your forgotten items and/or order changes.

If you forget to use a discount code, we cannot refund the difference. Discount codes do not apply to items on sale or clearance items Multiple discount codes cannot be applied to the same order.

We reserve the right to change our products, pricing, sales, promotions and discount codes at any time.

Some items may be excluded from sales, discount codes, or other promotions.

Customer Service:

If you have any additional questions, please reach out to our customer service department at info@sidssolawoodflowers.co.uk. Due to high volume of emails, please allow up to two business days for a reply. Our customer service team members work hard to answer emails during business hours on Mondays through Fridays.

Please do not use social media networks for customer communications or business inquiries, as we cannot guarantee a reply. We are unable to monitor order related questions on Facebook/Instagram posts.

Sid’s Sola Wood Flowers reserves the right to refuse service to anyone for any reason.

Not happy with our online service or if you did not find the answer to what you are looking for, please email us at – info@sidssolawoodflowers.co.uk

or write to us:

Sids Sola Wood Flowers

5 York Road

Northwood

HA6 1JJ